Scott Long Adds Years of Experience to Schrock’s Lincoln Service Center

  • Comments: 5
  • Written on: May 5th, 2009

I tend to welcome my employees unofficially on my blog once they have worked for us for a few weeks and we know they are the real deal.

In fact, it’s almost an inside joke among Schrock’s employees that once you make it on Thor’s blog you know you are good to go.

If that’s the case, then I am happy to report that Schrock’s newest employee, Scott Long, is good to go. Scott will be taking on a management role in the Lincoln Service Center.

Scott brings an official Apple certification to Schrock as well as additional HP and Dell certifications. Anyone who has been through the certification process for these three companies understands the training and experience required to gain these certifications. His presence in the service center will help us keep our turnaround times to same-day or next day.

Omaha World Herald Features Schrock’s Omaha Service Center Expansion Plans

  • Comments: 0
  • Written on: April 27th, 2009

In the Money section of today’s Omaha World Herald Schrock Innovations was featured as a “business makeover”. After our recent changes in Lincoln, our Omaha location is paling in comparison and I know we need to do something about it.

We have a set of plans in place for it, but when Stephanie Monge offered me the opportunity to sit down with not just one, but a team of consultants about our plans I could not pass it up. Here is the article as it appeared in the paper today:

Schrock Hires Alison Clausen as Communication Coordinator

  • Comments: 0
  • Written on: April 23rd, 2009

One of the things that made Schrock Innovations a leader in the local computer repair market over the past 10 years was the company’s ability to communicate with its customers in a personal and meaningful way.

Schrock Innovations has hired Alison “Ali” Clausen to occupy a new position as Communication Coordinator that will help ensure the company continues to lead its competition with every customer interaction.

Schrock has grown considerably since the late 1990’s and consultants have told me that it is inevitable that our levels of customer contact and service will have to go down for the company to grow to the next level.

When I started Schrock there were very intelligent business minds who told me what I was attempting to do was impossible, and with the help of some of the most talented and dedicated technicians in Lincoln, we proved them wrong. I refuse to believe that we can’t do it again.

Jon Popek a Stunning Addition to the Schrock Team

  • Comments: 0
  • Written on: March 15th, 2009

Hiring computer technicians is always hard for Schrock Innovations. Many PC repair shops can simply look for a person with good tech skills, but at Schrock we have to find a person with great tech skills, good people skills, and most importantly a dedication to customer service.

After nearly three weeks of searching, we found the person we needed in Jon Popek.

Commercial Features New Schrock Innovations Service Center

  • Comments: 9
  • Written on: February 16th, 2009

We are still getting settled into our new computer repair service center, but we allowed a camera crew to come in and do a little filming for a commercial we are running to promote our new location.

Schrock Innovations Hiring in Lincoln, NE

  • Comments: 5
  • Written on: February 1st, 2009

We are within days of opening our new Service Center and we need another full-time technician to ensure our customers receive the service they expect. You can apply online for the position on the Schrock Innovations Website.

We are looking for a computer technician with insane customer service skills. We understand those combinations are rare, so we are willing to pay accordingly to get the right addition to our staff. The person filling this position will be expected to:

* Work one-on-one with customers in their homes to solve computer problems
* Computer Repair in our Lincoln Service Center
* Help Customers over the phone and through the Schrock Desk
* Assist Walk-in Customers
* Conduct Advanced Data Recovery Procedures on Failed Devices
* Go above and Beyond under all circumstances to ensure our promise of insane customer service

Schrock Innovations Opens New Service Center February 10

  • Comments: 3
  • Written on: January 31st, 2009

Schrock Innovations will be moving to its new Lincoln home at 2801 Pine Lake Road on February 10. The past few weeks have been a frenzy of construction, ordering, planning, and executing, but it is all finally falling into place.

I debated on whether or not I should post progress pictures, but I decided in the end that I would rather post an online photo tour once everything is said and done. As many of my readers know, we have needed an upgrade in our facilities for some time.

Here are just a few of the differences between our current Service Center and the new one:

Schrock Innovatoins Releases “For a Reason” Commercial

  • Comments: 0
  • Written on: January 27th, 2009

On Sunday a new Schrock Innovations commercial started airing on Channel 10/11 in Lincoln, NE. The commercial is intended to highlight all of the things people use their computers for, and to make them think about the company they choose to maintain those computers.

Schrock Innovations Taking Over all Lincoln Computer Renaissance Warranties

  • Comments: 3
  • Written on: November 26th, 2008

Computer Renaissance customers have 90 days to contact Schrock Innovations for a complementary tune up and a full 1 year Schrock Innovations warranty.

Computer Renaissance in Lincoln Nebraska Closes its Doors

  • Comments: 4
  • Written on: November 24th, 2008

Computer Renaissance in Lincoln Nebraska closed its doors on November 1st. Find out what went wrong and why Computer Renaissance failed.

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