- Comments: 0
- Written on: September 16th, 2011
Schrock Innovations’ new Papillion, NE Service Center is coming along, so I thought I would post a construction update.
Things have been busy lately, so these pictures are about a week old. Since they were taken electrical and data wiring is in place, the bathroom is complete (very important!) and Carberry Construction is starting on the floors.
The front desk is in place. Carberry fabricated the desk and topped it with black granite. We implemented a new feature in the front desk of the Papillion Service Center. Notice the lowered section of the front desk. We need the front counter to be tall enough for check writing and service, but sometimes it is tough for our customers to lift their computers up there.
The new lowered section is an experiment to see if we can get the best of both worlds.
The walls have been painted and the hanging electrical drops are in place.
We are just waiting on the floors to begin bench installation, inventory shelf delivery, and utility hook up.
Then the real fun begins!
If everything goes well, we are planning the grand opening for the weekend of October 8th.
- Comments: 0
- Written on: March 20th, 2011
Schrock Innovations‘ PC Maintenance Checkup Sale is by far one of the most popular times of the year to bring a computer into their computer repair Service Centers.
Over the past week Schrock’s technicians have been pulling overtime to keep up with demand.
As you can see, as soon as Schrock launched the sale computers started pouring in to the Service Centers.
By the end of the first day more than 100 computers had arrived for the $30 maintenance offer. Throughout the course of the sale Schrock took in over 1,000 systems for maintenance between Omaha and Lincoln, NE.
The load was unusually weighted toward desktop computers over laptops. Over the past couple years Schrock has seen a steady shift away from desktop computers toward notebooks.
The company has also been advertising on FM radio stations for the past 9 months which tends to bring in a younger demographic who prefer the portability of a notebook over a desktop. Either way, it was a little surprising to see the desktop hanging in there in the quantity department.
Schrock;’s customers oftn hear that the Maintenance Checkup Sale is going on for “one week only,” but in reality Schrock’s technicians have been working under a load of 100+ computers in queue for more than 3 weeks now.
When Schrock launches a sale this big, it is always a challenge to keep turn-around times reasonable the customer.
To help moderate the work flow, Schrock will email customers about the sale first, then work through the bulk of that response before taking it live on the radio.
Schrock emailed over 8,500 customers about the sale and the response was immediate and intense.
While a flood of Schrock’s existing customers was expected, we were all shocked to see that about 20% of the computers coming in after the email were new customers. Apparently the sale announcement email went viral with customers forwarding it to their friends and relatives.
All in all, Schrock’s technicians have been putting in 60-70 hours a week EACH in an attempt to keep up with the demand. With the sale ending today at 5 PM they should have everything back to normal again in each Service Center within a few days.
Thank you Schrock customers for another amazingly productive Maintenance Checkup Sale!
- Comments: 3
- Written on: March 11th, 2011
This week Schrock Innovations launched a new commercial in Lincoln and Omaha promoting the PC Preventative Maintenance Checkup Sale that is running through March 20th at both Schrock Innovations’ locations.
In the commercial you will see a computer’s processor fan that is almost 50% constricted by dust.
While Schrock does a lot more than a physical cleaning during a Maintenance Checkup, there is no disputing that the 8 hours of work that goes into a checkup is worth the $29.99 sale price!
Contact Schrock Innovations today for more information about the sale.
- Comments: 15
- Written on: December 8th, 2010
Schrock Innovations announced today that Tim Meyer has been hired to assist in the development of the company’s growing web services division.
Tim had been working with Schrock for the past several months as a contractor, but earned a permanent position with the organization after demonstrating mastery of a wide range of skills.
“It is really rare to find a single person who can do it all,” Thor Schrock, CEO of Schrock Innovations said. “Tim can code with the best of them, crack a quick graphic when he needs to and still have time to return calls, assist clients, and keep everything rolling.”
Schrock Innovations is pursuing an intense web development schedule in 2011 that includes items such as:
- Development of video tutorial products
- Beta testing a new work flow management system
- Aggressively pursuing local hosting clients who are being undeserved
- Increasing the frequency and quality of communications with existing clients
- Refining Schrock’s existing web design packages to improve service levels
Welcome aboard Tim! You have a lot of work to do 🙂
- Comments: 17
- Written on: November 30th, 2010
In 2008 we opened a new Service Center in Lincoln, NE and we needed someone who could work some concrete magic for us.
Todd Rose Decorative Concrete put in a floor, a concrete reception desk and concrete display counters. These guys did things with concrete that I didn’t even know you could do!
Here’s a mash-up of what they did in one short week:
Today I learned that they also were honored in a trade publication featuring some of their work in Lincoln, Omaha and across the state of Nebraska!
The first time I met Todd he had some big ideas and a lot of motivation to get where he was going. It is amazing that he has been able to accomplish as much as he has with an economy as uncooperative as this one is.
It is a testiment to the kind of man Todd is and the kind of Company he runs. I would strongly recommend Todd Rose Decorative Concrete to any of my friends or business associates!
- Comments: 7
- Written on: October 27th, 2010
Schrock Innovations is proud to announce that for the 9th consecutive year we have been voted the #1 independent computer repair company in Lincoln.
At Schrock we are always working to make sure each of our customers leaves our Service Center satisfied with the work we provided and happy to refer their friends and family to us in the future.
Knowing that so many listeners across many demographics, age groups, and stations all voted for our company is extremely humbling.
Awards are a great indicator of past performance, and we all know that we are only as good as our last customer’s service experience.
We promise to continue working hard to communicate better, develop cutting-edge products and solutions, and always keep sight of the fact that each customer who asks us to work on their computer is trusting us with a small piece of their lives.
- Comments: 4
- Written on: October 25th, 2010
Two months before our Omaha Service Center opened we started hiring new technicians to train in Lincoln. Some of those technicians worked out and some did not, but Joe Clark is proving to be a customer service go-to guy and just the kind of employee Schrock needs in Omaha.
Joe had a significant background in network cabling, operations management, and field repair experience at Qwest so we decided to bring him on board for a 90-day trial.
From day one Joe showed professionalism and the kind of concern for our customers’ satisfaction that a tech needs to have to succeed at Schrock Innovations.
Now that the Omaha Service Center is up and running you can find Joe helping customers on the phone, in their homes, and on our benches.
Welcome aboard Joe and thank you for your commitment to Schrock’s customers!
- Comments: 2
- Written on: October 21st, 2010
https://www.thorschrock.com/2009/01/31/schrock-innovations-opens-new-service-center-february-10/Sunday morning at 7:00 AM I took to the KFAB airwaves for our weekly Compute This radio show (available free on iTunes) to announce the opening of the Service Center that afternoon.
The show was awesome and I left the studio a little less nervous than when I got up that morning.
A Smashing Success!
We had over 100 people come in that Sunday (10/10/10 no less) and nearly all of them brought computers in for a discounted Preventative Maintenance Checkup.
The Omaha staff did a great job making everyone feel welcome, processing in the computers and making sure everyone got a helping from the Lovely Kimberly’s amazing cookie buffet.
In fact, 11 days later – after the glow of the grand opening had completely passed, our bench is STILL full with an average of 11 computers coming through the service center every day.
What is New in the Omaha Service Center?
In 2008 we built a state-of-the-art Service Center in Lincoln, NE. We got a lot of things right when we built that, but we also could have done a few things differently.
For example, we built the walls in the new Omaha Service Center all the way to the ceiling to help reduce echo, we shortened the distance from the front desk to the front door, and we leased two full bays – one for retail and service and another for repair.
The new configuration allowed us to install 40 bench spots (as opposed to Lincoln’s 26) – and thankfully so. As you can see in the picture above, the bench is full!
What’s Next for Schrock Innovations?
Now that Omaha is launched and moving I am working to catch up on things I have been neglecting (like this blog). We also have some big events coming up soon:
- Our 2010 Holiday Special
- Possibility of a Black Friday Sale
- Significant internal and external website updates
- A new software product that many of our customers have been asking us to make for years
- Comments: 20
- Written on: September 28th, 2010
With everything going on with the new Omaha Service Center opening, we haven’t had time to get our latest KFAB Compute This shows edited and posted on the Compute This page of the Schrock website until now.
Two KFAB shows are now available online free from commercial interruption.
We have two other shows in raw audio format that we need to edit. We should have those online this week.
Our KFAB shows are a little different from the shows we air on KFOR. On the KFAB show I do not have a co-host (Chris won’t get up at 5 on Sunday morning to drive to Omaha).
Also, because KFAB covers Lincoln and Omaha, we get callers from all over the state.
The format is a little different, but give it a listen. It has really been catching on in Omaha and I think you will enjoy it.
- Comments: 16
- Written on: September 13th, 2010
Over the past two weeks I think I have been busier than at any other point in my life. Most of the work I have been doing surrounds the launch of our new Computer Repair Service Center in Omaha, NE.
We had a big hold up on the permits (over six weeks!) but finally the City of Omaha got us everything we needed and our general contractor was able to get started on our job.
We got a lot of things right when we built our new Lincoln Service Center in 2008. We also overlooked some things that we plan on doing better in the Omaha Service Center. For example:
- Lincoln has too much display space an not enough bench space – Lincoln has 26 bench spots and Omaha will have 40
- While our concrete counters look great, they are hard to keep clean. We decided on stainless steel for Omaha’s display fixtures
- Although our conference room in Lincoln is handy, it is wasted space. We eliminated it in Omaha and replaced it with a high top table and some stools.
With any luck construction should be complete on our bay by the last week of September and we should be ready to service customers by October 3. Stay tuned and I will keep you posted!