Peanuts to Profits With Thor Schrock
Peanuts to Profits With Thor Schrock

It took a while for us to find just the right location, but after a lot of searching and negotiating Schrock Innovations will be locating its new Omaha Service Center at 168th and Burke in the Village Pointe South Development.

Village Point South is just across the street form the large Village Point Mall at 168th and Dodge. Some of our technology neighbors include Best Buy and the Apple Store.

Schrock will be occupying 2 bays in the development for a total of 2,400 square feet.

No More Moving!

Our Omaha customers might remember that we launched our first Omaha Service Center in 2003. Following the same model that has brought success in the Lincoln, NE market, we chose to advertise with a weekly radio show on Magic 590 AM.

Our first year was a success and we started hiring more employees and expanding the array of services we offered in Omaha. In the midst of our expansion, we received notice that Magic 590 was going to flip formats to become a sports talk station, and our show was canceled as a result.

We worked on a few other advertising mediums, but nothing produced like our radio show did. Eventually we were forced to lay off most of our Omaha staff and eventually, we closed our physical Omaha location and serviced our customers on-site exclusively in Omaha.

This new location is a 5-year lease and was selected specifically for its location and proximity to other technology companies who we already know we can outperform with our award-winning customer service.

New Radio Show

I make lots of mistakes, but I always learn from them. I knew there was only one AM station in Omaha that was going to bring the success that we needed to support a new Omaha Service Center, and that station was 1110 KFAB.

But getting on KFAB is not as easy as calling a sales rep and asking how much. When we lost our Magic 590 show we sent demo CDs into KFAB only to be turned down.

You have to understand that stations like KFAB are approached every day by people who want radio shows. Some are serious, and some are not, but most do not have any radio experience whatsoever. KFAB is a market leader and they need to have quality talent on their airwaves at all times.

After we were rejected in 2003 by KFAB I went to work honing my radio abilities on our Lincoln affiliate, KFOR 1240 AM. Things started going so well that in late 2009 KFOR and I developed a new 3-hour weekend show called the Living Digital Show.

With a LOT more experience under my belt and a home-based studio to boot, we approached KFAB again and they agreed to grant us a 1-year contract for Compute This on KFAB.

The new show starts August 1, 2010 and airs every Sunday morning between 7-8 AM.

Construction Begins

Our new bay is a bare shell. It has never had any other business in it before, so that means we get to design the space to meet our unique needs. I may be good with computers, but I am definately not a measure twice cut once kind of guy. We needed a General contractor to keep our build out on track.

We plan on signing a letter of intent with a contractor tomorrow and we should be open for business by September.

Since our radio show starts in August and the shop won’t be ready until September, we have hired employees to do free pickups, drop-offs and on-site appointments in the meantime.

Nothing Like Schrock in Omaha

The thing that makes me excited the most is that there are no other companies like Schrock Innovations in Omaha. There are lots of places to get your computer fixed, but there are no service-leaders.

I am confident that our blend of ultra-talented technicians, radio fun (and a little marketing), and the Schrock dedication to customer service that we will do well in Omaha. Stay tuned for the grand opening party coming in September 🙂

Yesterday Channel 8 News stopped by Schrock Innovations‘ Lincoln Service Center to talk about the Amber Alert that was issued yesterday for a 15 year old girl.

It seems she was playing Second Life and met a 30-year old man from New York. He was nice enough to drive from New York to Nebraska to have “coffee” with her.

Luckily, the two were found in Arkansas. It seems they had made plans to run away together.

Here are some tips for parents who are concerned about their kids on the Internet:

The KZKX morning show is one of the most highly-rated morning shows in Lincoln, so you can understand how THRILLED we were when Schrock Computer Company was featured during their show today!

Carol and Mick said some kind words about us as they introduced us to their listeners and kindly mentioned that we give a free hour of labor to all new customers so they can experience what real service feels like.

Have a listen to what they had to say about us!

Tim and the Animal took a couple minutes during the Morning Show today to throw a few kind words toward Schrock Innovations Computer Company.

We have done a LOT of work for Animal’s computers over the past few months and no matter what he sounds like on the air, he is one of the most good-hearted, caring person that I know. Tim is a true tech lover and he and I would talk for hours about the latest cameras and audio technology if the boss wasn’t around to break it up.

Have a listen to what they said about Schrock on the air. Thanks guys!

Schrock Innovations Computer Company was mentioned on the KFRX morning show today.

Over the past few months I have had the opportunity to get to know the KFRX staff and their show is awesome.

I have a special appreciation for the talent required to pull off a morning show, and after you listen to how they wove Schrock into the content of their morning show, you will understand why!

Listen to what was said on KFRX

Omaha, NE is a very different beast from Lincoln, NE. Everything is more expensive, less available, and more regulated.

Despite the challenges, Schrock Innovations is planning a massive expansion into Omaha in 2010. Replicating what we have done in Lincoln for $850,000 we are planning to spend nearly $1.9 million to establish a presence in Omaha.

Didn’t Schrock Already Have an Omaha Location?

Schrock Innovations entered Omaha in 2004 with a small 1,500 sq foot expansion office on 84th and Maple Street. We had a radio show on the lightly listened to KOMJ Magic 590 AM, and we managed to generate a profitable first year of operation with a light staff and a lot of small-ticket repair work.

In 2006, Magic 590 was flipped to an all-sports format and re-branded as Big Sports 590. We lost our radio show, and with it the only means of marketing that we had cultivated in Omaha.

We tried to move to KKAR 1290, but after 6 months of radio we only had 2 new customers to show for it. KFAB did not have any available air slots, so we cut our losses and killed the Omaha radio show.

From a financial perspective we should have rolled up the Omaha physical location right then and there. From a moral perspective the right thing to do was to keep the store open to service the hundreds of warranties we had sold on new Modular PCs.

We tried to hedge our losses by locating our web development staff in Omaha and moving the location to a lower rent area on 93rd and Maple.

Our lease on that location expired in October of 2009, and our landlord had the opportunity to lease to a longer term tenant. I was not willing to sign a long-term lease in that space, so we rolled up the location in November 2009 and went to 100% mobile service in Omaha.

What is Going to Be Different This Time?

In a word, everything. The most basic barometer is money and the #1 reason our first entry into Omaha didn’t become a permanent fixture was capitalization.

On our original expedition into Omaha we spent just under $200,000 and managed to cross break even on all start-up costs by mid 2007. When we lost the radio show we did not have the time to develop and cultivate a new advertising medium while maintaining basic services.

This time we are entering the market with a few more factors on our side. First, we are capitalized. We are not borrowing one single penny to make this happen in Omaha.

Second, we have a primary and a secondary advertising medium developed and ready to launch. One model should be enough to gain penetration rapidly, but if it fails or falls short, we have a backup plan that we have been testing successfully in Lincoln for months.

Third, we have a staffing plan that will allow us to add new people to our Lincoln Service Center and train them there and then move some of our existing employees into the new Omaha Service Center to assist and train our new Omaha staff. This “culture graft” will help us maintain our normal service-focused edge as we bring in new people who may have been trained as technicians instead of service providers in the past.

When and Where Will it Be Opening?

We have narrowed our possible locations down to two possibilities – Village Point Mall at 168th and West Dodge Road, and The Shoppes at Legacy at 184th and West Center.

We are targeting September, 2010 as the opening date for the Service Center.

I will have more updates as we lock things in, but all in all this has been a VERY busy month and should be an interesting 4th quarter as well 🙂

This morning I was a guest on the Channel 10/11 News morning show. We did two, three minute segments. You can watch the complete interview about the iPad below.

We hit on some of the high points of the device, talked about its limitations, and whether or not it is a “must have” for students in school right now.

This morning Schrock Innovations issued a press release about what the company is doing to help businesses use their websites to weather the Great Recession.

Here is the text of the release:

Schrock Bets on Lincoln’s Digital Recovery With Hire

With the prospect of a double-dip recession looming, Schrock Innovations is betting Lincoln’s businesses will turn to the web

Lincoln, NE, March 29, 2010: Although Lincoln’s economy is the nation’s second best for its size, that doesn’t mean local businesses are escaping the pinch of the Great Recession.

Schrock Innovations, a local Lincoln computer company, has hired Brian Augenstein to captain the company’s Web Development Division as demand for their local web-based services grow in the face of a recessionary business environment.

Thor Schrock owns Schrock Innovations and he believes that businesses are turning to the web because, when used properly, it is less expensive to generate leads, sales, and profits online. Schrock has been buying media in Lincoln for 11 years and he is seeing the signs of a business environment that is scared to take chances.

“When I can buy commercials during the NCAA Final Four for $10 per spot, that speaks toward the business climate,” Schrock said. “Couple advertising cuts with layoffs, outsourcing, and rising taxes and the result is a timid business environment that is fearful for the future.”

For what it would normally cost to run a single television commercial, Schrock Innovations is redesigning websites to make them more efficient at delivering information, generating leads, and bringing shoppers through the doors of Lincoln businesses.

“For many businesses, their website is an afterthought in the marketing budget. With marketing dollars becoming scarce, tweaking a company’s web presence is becoming more attractive because local businesses see immediate returns that go on over time without continued investment.”

Schrock points out that many businesses have all of the information they need right now to boost sales and profitability through their websites, but simply don’t know how to do it. Rather than designing a website for a client and walking away, Schrock Innovations helps its clients see the potential in the present and the future.

“In the past it was enough to know who your customers were,” Schrock said. “In today’s web world you need to know who they are, where they are coming from, how to reach them, and what they want. If you use your website to get that information, sales and profits are a natural conclusion.”

Schrock’s team of internet marketers and designers evaluate a company’s web presence based on three criteria. If a client is missing any of the three, Schrock shows them how to claim the business they are missing out on:

1. You don’t know how many of your customers or clients come from your website. There are numerous free online tools that allow you to track how many customers search for you, find your website, and then what they look at before they leave.
2. Your website has few visitors. Many of the websites designed between the late 1990’s and the mid 2000’s were designed as an online brochure rather than a marketing piece designed to attract visitors and convert them into paying customers. If you didn’t own the company, what is the #1 reason you would go to your website?
3. Your website is not reflective of what you do. Companies are necessarily focused on the day-to-day activities of running a business. Over time, businesses can evolve to offer new products, services, and even change their look. Does your website represent where your brand is today, or where it was 5 years ago?

“If a company’s website has traffic, tracking, and conversion that means they are making money. A website is more than a billboard. It should work for your company day and night. If it is not, your business is missing an opportunity to make money in the toughest of economic times.”

This weekend Schrock Innovations kicked off the 2010 Ultimate Upgrade sale with all of the normal events, plus one new twist.

While I was taping last weekends show in the studio with Chris Goforth the first day of the NCAA Basketball Tournament was under way.

In between each segment Chris was switching between the studio mode and the KLMS 1480 – ESPN Sports Lincoln feed to catch the latest scores.

I am not a huge basketball fan, and while an upset is always interesting something else stood out to me above all else. There were no local commercials in the commercial segments.

Why No Local Commercials?

In just 5 weeks 1480 AM was flipped from a sports station, to an oldies station, and then back to a sports station again just days before the tournament began.

There was simply no time for the sales management to put together commercial packages, get them to the sales people, and then present them to clients.

These situations always interest me because here I saw a great sports product paired with a station with available advertising spots, and a lack of a pre-defined pricing structure.

I was already in the studio, so we cut a quick :30 spot (listen to it here) and I simply asked the station manager if I could advertise during the games. Of course they agreed, so the only thing to work out was the price.

I was able to get spots during each game for an unbelievable price just because I asked. The price was so good that I asked if I could have 2 spots per game instead of one. They agreed!

What is the Ultimate Upgrade?

The commercial we cut was all about the Ultimate Upgrade sale at Schrock Innovations. During this sale you can trade in an old computer for credit against a new system.

The new computer is only $449 after your trade – $250 off our normal entry level price – and you can trade any old computer working or not!

Its a little early to know how the commercials did, but for the price I paid I would be willing to blindly commit to a regular KLMS schedule no questions asked!

Schrock Innovations successfully hired a new Web Development Director last week thanks to a radio recruitment advertisement we ran on KIBZ-FM, The Blaze.

Brian Augenstein was hired away from Phoenix Computers in Beatrice, NE to head the company’s Web Development Division. Brian is a very promising employee who is laying important groundwork for Schrock’s future expansion into website development, hosting, and application development.

Normally if we would have advertised that position in the paper we would have had to search for the proverbial needle among dozens of applications from unqualified people.

Let’s Do it Again!

The radio recruitment ad worked so well that we decidied to run a second one seeking a Computer Repair Technician. For some inexplicable reason experienced computer break / fix technicians are hard to find in Lincoln Nebraska.

We have had a post up on Craig’s List for weeks, only to get applications from people ranging from auto mechanics to fry cooks. We can’t hire a poorly skilled technician to work on our customers’ computers, so the next step was to drop an ad in the paper – or try the radio again.

I decided to give radio another try.

What Schrock is Looking For

You can listen to the radio recruitment ad we are running the week here.

In the ad we describe the kind of person we are looking for. Schrock technicians are never allowed to give up on a problem. At times this leads us to work directly with developers and engineers at companies like Microsoft or Kingston to resolve problems on the bleeding edge of technical support.

When a Schrock technician is confronted with an un-patched problem, they don’t quit and wait for a patch. They become the catalyst that gets the patch created.

In fact, Schrock is so selective about the kind of person we employ that two of our senior technicians have been courted by Google.

This position pays up-to $30,000 annually plus benefits.

How Can I Apply?

If you are a technician who wants to take the next step in your career, fill out an application on Schrock’s website. Its nice to be part of an award-winning team that will challenge you to rise to the next level of performance.

We will not contact your current employer unless you allow us to do so and we will arrange an interview around your work schedule.