Hustad Roofing Makes Quick Work of My Roof

  • Comments: 4
  • Written on: October 3rd, 2009

Last year Kim and I put our house on the market, and although we had a lot of interested people look at it no one could get financed in the middle of the credit crunch.

old_shake_shinglesWe plan on attempting to sell the house again next Spring, so the name of the game right now is to make the improvements that will help us sell the house quickly at a fair market price.

Our Realtor told us that one of the biggest concerns about the house was that the roof was at the end of its lifespan. We had a cedar shake roof that was designed to last 30 years. It was put on in 1982, so it really was about time to have some work done.

roof_tearoffKim and I interviewed 6 roofing companies before we finally settled on Hustad Roofing. Kim liked the owner because she had that woman gut feeling that she could trust the owner. I like them because they came in with the best reputation AND the lowest bid.

naked_roofThey showed up at 9:00 in the morning and 7 men amazed my 3-year old son by climbing on the roof and peeling off wood shingles like they were a fruit roll-up wrapper.

The whole removal process took less than a couple hours, and the new roof was on by the end of the day.

Hustad had laid tarps on the ground to catch the nails, shingles and paper that was being torn off for a quick, easy and complete clean up.

Overall I was very impressed with the job they did, and the pictures speak for themselves.

roof-finished

Absolute iPhone Disgust – An Apple Service Nightmare Rant

  • Comments: 1
  • Written on: September 17th, 2009

I can’t believe a company like Apple or even AT&T can treat their customers this way and expect to keep them loyal. Here is what I just sent to Apple’s feedback email address (like anyone will ever read it):

I don’t even know where to begin. My business iPhone just died in the middle of a text message today. It will not turn on again at all. It was purchased October 11, 2008 (less than a year old) at the AT&T store in Lincoln, NE (68516).

I live in Omaha, NE (68108) and there is an Apple store here. I called 611 from my iPhone to find out what we need to do to get her phone replaced. After 5 dropped calls, and a total of more than 20 minutes on hold, I finally got through to an Apple support representative (who was really an AT&T support representative).

He informed me that AT&T does not have any stores in Omaha. (Here’s a link to the half-dozen AT&T stores in Omaha )

I read him the numbers for the first three, and he tried to call and was unable to get through to a representative (in one case the number was disconnected!)

I gave up on him and called the AT&T store where I bought the phone in Lincoln and spoke to the manager. He informed me that the AT&T store where we bought the iPhone can’t replace it at all. Even though my phone is less than a year old, it has to be done at an Apple store. No exceptions.

So I called the Apple store. The representative there told me that he couldn’t set up an appointment at the Genius Bar, so I would have to go online and do it.

FRUSTRATING. SO now an hour after I started, I go online only to find that I have to wait 2 DAYS for an appointment.

Needless to say at this moment I am seriously missing my HTC touch from Sprint. I doubt anyone will actually read this, and if anyone does they won’t be empowered to do anything about it in my case or as part of an aggregated policy, but it makes me feel better to send it.

I love my iPhone, but this is not the Apple service that has differentiated your company in the past, and I can honestly say I will be looking at other options in the future for my business telephone needs.

Nest Furniture in Lincoln Nebraska Lost My Business Today

  • Comments: 26
  • Written on: February 7th, 2009

Lincoln, Nebraska is the 7th best metropolitan economy in the country right now. That is a good thing for Nest Furniture, because with their poor customer service I wouldn’t be surprised if they are still around next year.

Maybe the owner was having a bad day. Maybe his dog died. Maybe he had a fight with his wife just before we came in. The point of this post is that NONE OF THAT MATTERS. Small businesses need to understand that the quality of their service – especially in an industry as competitive as furniture – is what separates failure from success.

Here is the situation my wife and I encountered at Nest Furniture today as we tried to give them $500 for a pair of tables for our new service center. Needless to say, our order has been canceled and we will not be back again. How would you have handled this one?

Questionable Geek Squad Hiring Practices Targeted in Schrock Innovations Commercial

  • Comments: 6
  • Written on: November 3rd, 2008

A new commercial questions the quality of Geek Squad’s technicians by highlighting their willingness to hire warm bodies over qualified technicians.

Overnight Prints is Anything but Overnight Printing

  • Comments: 83
  • Written on: February 22nd, 2008

I normally don’t make posts calling a company out like this, but Overnight Prints has royally messed up a component of the marketing I was planning on doing at Affiliate Summit West so please bear with me as I work my writhing anger out through my keyboard. If you are not a big reader and […]

Beware of notebookparts.com and Abbassi Rahim

  • Comments: 3
  • Written on: May 4th, 2006

Listen up computer shop owners out there! whatever you do, do not do business with notebookparts.com or any other company owned by Abbassi Rahim (a.k.a. “John”)!

This company is questionable at best in my opinion. I ordered a new 8x CD-RW drive for an older Gateway laptop from notebookparts.com. I received a used, defective drive. I called notebookparts.com and Abbassi Rahim agreed to send me a replacement. The replacement was supposedly *new* but is also defective.

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