Computer Renaissance in Lincoln, Nebraska Abandons Website

  • Comments: 2
  • Written on: March 6th, 2007

I received an alert yesterday morning that the website http://www.crlincoln.com/ had expired and was no longer serving information. I contacted the local Lincoln Computer Renaissance store and confirmed that they are still open and conducting business. I asked if they had a website anymore, and their employee answered that they “just have the national one” […]

New Compute This Show Posted – MCHE Delays Explained & Ultimate Upgrade Sale

  • Comments: 2
  • Written on: March 4th, 2007

The March 3rd edition of Compute This is posted on the Schrock Innovations website. This week I talked about the release delays with the Maintenance Checkup Home Edition and asked for additional beta testers. I also announced the launch of the 2007 Ultimate Upgrade sale. Aside from our Holiday Sale, this is our most popular […]

The Meaning of Good Customer Service

  • Comments: 5
  • Written on: February 28th, 2007

I handled a situation in my Lincoln Service Center last week that is becoming more and more common in the computer repair industry. Every business has its cycles, and in the computer industry companies that offer more service at slightly higher prices are always competing against companies that offer less service and slightly lower prices. […]

New Compute This Show Posted

  • Comments: 2
  • Written on: February 27th, 2007

There are two new Compute This shows posted on the Schrock Innovations website today. Special thanks to Petro in Georgia for providing us with some audio we lost due to a technical “difficulties” (read the Windows Vista Woes post). Petro calls the show frequently and listens every week via KFOR’s online feed. The majority of […]

Update… We Won The Charge-Back!

  • Comments: 2
  • Written on: February 22nd, 2007

This of you who read my blog regularly might remember a post from a couple weeks ago where I told the story of an angry customer that disputed their credit card charge after we had to call the police to have their daughter removed from our Service Center. Today we received a notice in the […]

Thor to Appear on KLIN’s Drive Time Lincoln With Coby Mach

  • Comments: 2
  • Written on: February 21st, 2007

About an hour from now I will be going on the air with Coby Mach on 1400 KLIN to discuss LB583 which I posted about earlier this week. There is a public committee meeting on Thursday in the State Capitol regarding the bill, and I would encourage anyone with opinions to be there to testify. […]

Schrock Wins LIBA Website Bid By Unanimous Decision

  • Comments: 2
  • Written on: February 15th, 2007

Schrock Innovations has assumed hosting and maintenance duties related to the Lincoln Independent Business Association Website after winning a juried bidding process by unanimous decision. The bidding process to assume hosting and maintenance duties related to the association’s website, www.liba.org, was somewhat unique. There were three companies who were competing to provide free services to […]

Schrock Welcomes A New Web Client – www.winningyouthfootball.com

  • Comments: 1
  • Written on: February 13th, 2007

Last week David Cisar closed a deal with Schrock Innovations to host and maintain his website about Coaching Youth Football. David is a respected national authority on football for young children, and his website offers information to help other coaches make their young players’ experiences as educational and exciting as possible. His latest book is […]

Is the Customer Always Right?

  • Comments: 7
  • Written on: February 11th, 2007

There is an adage that says you can’t please all of the people all of the time, yet in business rule number one is that the customer is always right. Since opening Schrock Innovations I have seen a lot of situations where I knew that our product or service was not at fault, however the […]

Wellness One Selects Schrock Innovations to Equip New South Point Location

  • Comments: 0
  • Written on: February 2nd, 2007

Schrock Innovations is teaming up with Wellness One of Lincoln to take over management of the company’s existing computer infrastructure as well as establish a network in their new South Point location scheduled to open March 5th. Schrock technicians will be linking the two locations together so they can maintain one database of clients and […]

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