The Three Types of Customer Service

  • Comments: 1
  • Written on: May 14th, 2009

I was white hot mad. My son was crying. I looked for a supervisor to communicate my disappointment to. There was not one that could be found. That was the end of it. I was left to return to our room angry, upset, frustrated, and disappointed while at the same time trying to console a 2 year old who just didn’t understand.

At that moment it hit me like a brick wall. There are only three kinds of service in the world. I had just experienced bad service and I didn’t like it. The other types are good service and exceptional service.

After I had calmed down a bit I thought, I wonder if we had ever sent a customer away from Schrock feeling like I just felt. In that moment I resolved that that I would do everything in my power to make sure that no customer ever leaves Schrock with a bad service experience.

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