- Comments: 1
- Written on: May 14th, 2009
I was white hot mad. My son was crying. I looked for a supervisor to communicate my disappointment to. There was not one that could be found. That was the end of it. I was left to return to our room angry, upset, frustrated, and disappointed while at the same time trying to console a 2 year old who just didn’t understand.
At that moment it hit me like a brick wall. There are only three kinds of service in the world. I had just experienced bad service and I didn’t like it. The other types are good service and exceptional service.
After I had calmed down a bit I thought, I wonder if we had ever sent a customer away from Schrock feeling like I just felt. In that moment I resolved that that I would do everything in my power to make sure that no customer ever leaves Schrock with a bad service experience.
- Comments: 1
- Written on: April 29th, 2009
Over the past three months I have opened a new Lincoln Service Center, hired and trained 5 new technicians, installed a new in-shop manager, hired a communication coordinator, and launched two of the most successful sales in Schrock Innovations’ history.
With that said, I could not have done any of these things without the daily support, assistance, and love of my wife Kim. Getting all of this done came at the expense of many days and nights at home with my family. It’s time for a little catch up time, and what could be better than going to Disney World in Orlando Florida!
This is an all-play-no-work vacation. We are going to stay in the park at the Wilderness Ridge resort, so we won’t be interrupted by any conferences 😉
Seems that my buddy Ken McArthur is still trying to track me down. He actually had the guts to schedule HIS conference AT Disney World WHEN I would be there and then offered me free tickets.
LOL… Ken my wife says NO WORK!