Schrock Making Big Changes in Omaha
- Comments: 3
- Written on: October 25th, 2009
Schrock Innovations opened its Omaha Service Center in 2003. Due in large part to its local Omaha radio show, the service center was an overnight success.
Unfortunately, the station we were on flipped formats and we were not able to find another Omaha AM station that could match the success we initially had.
As many of our Omaha customers know, we regouped by concentrating all of our technical operations in Lincoln while focusing all of our web development services in Omaha. This allowed us to maintain a token presence in Omaha and honor the warranties we had issued and service the customers who placed their trust in us.
In early 2009, we moved into our new $825,000 Service Center in Lincoln and found that the simple change in visibility DOUBLED our sales and profitability overnight. That Service Center is now bringing in over 62 new customers each and every month.
Omaha’s Time Has Come
With all of our efforts going toward staffing, equipping, and launching our new Lincoln location, Omaha went without significant attention for over 12 months.
That is all about to change now.
Yesterday was the last day that our present Omaha location was open for business. We have closed the Omaha location at 3032 N. 93rd and transferred all web development services to competent staff in Lincoln.
We are still honoring our warranties and serving our Omaha customers – we are just bringing our service to them rather than making them come in to us.
New Service Center in the Works
I can’t say too much about it at the moment, but I can tell all of our Omaha customers that a new Service Center is in the works. This location will operate similarly to our famed Lincoln location with one notable exception.
This location will be geared toward mobile repair services rather than in-shop repair.
Our new location is tentatively set to open for business in the late first quarter of 2010.
Award Winning Service COntinues in Omaha
If you are a Schrock Omaha customer, you can still call our local Omaha phone number, 934-9423, and we will schedule an appointment that works with your schedule to come to your home or business to repair your PC or to take it back to our Lincoln Service Center for repair.
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