A Great Example Why Schrock Innovations Wins Service Awards

  • Comments: 4
  • Written on: January 29th, 2007

Last Saturday we received a call in our Lincoln Service Center from a person who was not a Schrock customer. This person was standing at a big box store’s computer repair center waiting for the technicians to put her computer back together.

She was having problems getting a picture on her monitor, so she took it back to them for a repair since she had purchased the computer there a couple years ago. After waiting several hours for a diagnosis, the box store technician told her that her Norton Personal Firewall was blocking her monitor from displaying a picture.

While she did not know too much about computer troubleshooting, she thought this diagnosis sounded strange. So she called us and asked Blaze if this diagnosis could possibly be correct.

Sometimes its hard not to laugh at the ridiculous things that come out of this particular bog-box repair center. Once we even had one of their technicians bring his personal computer in to us for a repair. But this diagnosis really took the cake.

Blaze explained that there is no possible way a software firewall could block her monitor from displaying images. He told her she is most likely having problems with a video card or a monitor. She asked for directions to our service center and thanked Blaze for his help.

Who knows if we will see her in her or not, but I think it is a pretty safe bet that she will not be heading back into that big box store repair center again. People need a computer repair center they can trust to accurately diagnose a problem and provide accurate repair advice and pricing. Everyone makes a mistake now and then, but to make up answers as you go along is inexcusable – especially for a company that considers themselves a top-notch computer repair and service player.

  1. giggels said on February 1st, 2007 at 2:49 pm

    You guys make me laugh. Why would you belive a customer would even say such a thing about the "Big Box" you speak of. You guys must be scared. 🙂

    They have you out ranked, out classes, and definatly out Geeked.

    Happy computing little ones.

  2. James said on February 2nd, 2007 at 2:11 pm

    I think I know exactly what big store you are talking about, and I will never buy another computer from them again after the way I was treated. They told me my wireless mouse was interfearing with my wifi. what a bunch of $%*!@@…

  3. Robert A. G. said on February 5th, 2007 at 6:24 pm

    The only way I can think of this happening the way the big-box described is if she was trying to display a picture on the web and the firewall had some add-blocking software built in, and that blocking software thought the picture was an ad.

    If it was any other circumstance, the most likely culprits I can think of are the lack of an ability to decode the picture’s encoding, or a problem with the video card.

    I didn’t hear the call, so it’s likely it was the video card, as Blaze said.

  4. geeklovr said on February 9th, 2007 at 8:31 am

    You are very critical of a company who has fixed many of your own mistakes. After listening to your radio show on KFOR my brother, neighbor, and myself were all duped into bring our computers to you for repair. After paying a rediculous ammount of money we all got back broken computers. (mine was actually WORSE) The "Big Box" chared less AND actually fixed the problems.

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