My Testimony Against LB583
- Comments: 3
- Written on: March 1st, 2007
Last week I appeared before the committee discussing LB583 – a bill that would attempt to increase the recycling of E-waste at the expense of local businesses like Schrock Innovations.
Despite my efforts to reach out to many of my competitors in Lincoln and Omaha, I was the only individual who appeared to testify in opposition of LB583.
There were however, three other national groups who submitted letters of opposition. The proponents were represented by Senator Priester, WasteCap Nebraska, CP Recovery, The Sierra Club, and others.
The Meaning of Good Customer Service
- Comments: 5
- Written on: February 28th, 2007
I handled a situation in my Lincoln Service Center last week that is becoming more and more common in the computer repair industry. Every business has its cycles, and in the computer industry companies that offer more service at slightly higher prices are always competing against companies that offer less service and slightly lower prices.
In this particular case, Schrock Innovations shared a customer with a national-chain big box store in town. This customer had purchased her HP Pavilion from the box store, but always choose Schrock Innovations to work on her PC because of our higher levels of customer service.
Our customer’s computer had a “blue screen of death” that read unmountable boot volume. We diagnosed the problem as a bad hard drive, and as we would always do, we ran our stabilization software to move the customer’s data out of the bad sectors on the drive and into safe areas. The drive was still not bootable, but at least we could recover all of her data if she wished.
